At Infinitee, we want you to love what you wear. Every piece is selected and produced with care, but we understand that sometimes a return, exchange or replacement may be needed.
This policy explains how returns, exchanges and refunds work when purchasing from Infinitee.
Nothing in this policy affects your statutory consumer rights.
1. Change of Mind
If you purchase an eligible product online, you may cancel your order within 14 days of receiving it without having to provide a reason.
To exercise your right to cancel, please contact us at contact@useinfinitee.com within 14 days of receiving your order.
Once you have notified us, you must return the item within the following 14 days.
Items returned because of a change of mind must be:
- Unworn and unused;
- Unwashed;
- In their original condition;
- Free from marks, stains, odours or signs of wear;
- Returned with the original tags attached, where applicable.
You may inspect or try on an item as you would in a physical store, but excessive handling that reduces the value of the product may affect the amount refunded.
2. Return Shipping for Change-of-Mind Returns
For returns made because you changed your mind, selected the wrong size or no longer want the product, the customer is responsible for the direct cost of returning the item to Infinitee.
We recommend using a tracked postal service, as the parcel remains your responsibility until it reaches us.
Please contact us before sending your return. We will provide the appropriate return instructions.
3. Size Exchanges
If you ordered the correct item but selected a size that does not fit, you may request a return or size exchange within the applicable return period.
The item must meet the return conditions described above.
Return shipping for a customer-selected incorrect size is the customer's responsibility.
If the requested replacement size is no longer available, we will discuss the available options with you.
4. Incorrect Item or Size Sent by Infinitee
If we send you a product, colour or size different from what you ordered, please contact us at contact@useinfinitee.com as soon as possible.
Please include:
- Your order number;
- A brief explanation of the issue;
- A clear photo of the product and, where relevant, the size label.
If the error was made by Infinitee, we will provide an appropriate solution and cover the reasonable cost of returning the incorrect item where a return is required.
5. Faulty or Damaged Items
If your product arrives damaged, defective, is not as described or develops a fault, please contact us as soon as you notice the problem.
Please send:
- Your order number;
- A description of the issue;
- Clear photos showing the fault or damage where possible.
Your rights relating to faulty goods are separate from our standard change-of-mind return policy.
Under applicable Irish consumer law, you may be entitled to remedies including a refund, repair, replacement or price reduction depending on the circumstances and when the fault occurs.
Where an item is confirmed to be faulty or incorrect, Infinitee will cover the reasonable cost of returning the product when a return is required.
Normal wear and tear, accidental damage, misuse or damage caused by failure to follow the garment care instructions is not considered a manufacturing fault.
6. 1-Year DTF Print Adhesion Guarantee
Quality isn't an extra. It's our standard.
At Infinitee, quality goes beyond the garment itself.
We carefully select our pieces, work with high-quality DTF transfers and pay close attention to every step of the printing and application process.
We believe a great print should not only look good when you first wear it, but also remain properly attached to the fabric with appropriate care.
That's why we proudly offer a 1-Year DTF Print Adhesion Guarantee.
What does our guarantee cover?
Our guarantee covers DTF print adhesion defects that cause the print to peel, lift or detach from the fabric within 12 months of the original purchase date.
It applies to garments where the DTF print has been applied by Infinitee.
What are the conditions?
To maintain the quality of your print and qualify for this guarantee, you must follow the care instructions provided with your garment.
Every Infinitee piece comes with care instructions designed to help preserve the fabric and print.
Damage caused by incorrect washing, excessive heat, tumble drying contrary to the garment instructions, ironing directly over the print or other improper care is not covered by this additional commercial guarantee.
The guarantee specifically covers adhesion-related defects. It is not a general guarantee against fading, natural wear and tear, accidental damage or damage unrelated to the adhesion of the DTF print.
How to request the guarantee
If you notice your DTF print peeling or detaching from the fabric within the guarantee period, please contact us at:
contact@useinfinitee.com
Include:
- Your order number or proof of purchase;
- A short description of the issue;
- Clear photographs showing the affected print.
Our team will review the issue and assess whether it is covered by the guarantee.
For a covered adhesion defect, Infinitee will arrange a suitable remedy at no charge, such as repairing or reapplying the print, or replacing the affected item where appropriate.
If a return is required for an approved guarantee claim, Infinitee will arrange or cover the reasonable return shipping cost.
Your consumer rights
This commercial guarantee is offered by Infinitee in addition to your statutory consumer rights.
Under applicable consumer law, you are entitled to remedies free of charge where goods do not conform to the sales contract. These rights are not affected or limited by this guarantee, its conditions or its expiry.
Guarantee provider: Infinitee Store
Business address: [INSERT FULL BUSINESS / POSTAL ADDRESS]
Email: contact@useinfinitee.com
Our promise is simple: quality in the garment, care in the process and confidence in every print.
7. Customised & Made-to-Order Products
Products that are clearly personalised, customised or made specifically to your requirements cannot normally be returned or cancelled simply because you change your mind.
This includes, for example, products created through Infinitee Custom using artwork, text, specifications or other personalised instructions supplied or approved by the customer.
Once production of an approved personalised order has begun, change-of-mind cancellations or returns may not be accepted.
This does not affect your rights if the customised product is faulty, damaged, incorrectly produced or does not match the specifications that were agreed with Infinitee.
If there is an issue with a customised product, please contact us and we will review the order and approved specifications.
8. Sale & Promotional Items
Purchasing an item during a sale or promotional campaign does not remove your statutory rights.
Eligible sale products may still be returned under the applicable change-of-mind rules unless they fall within a legal exception, such as a clearly personalised or made-to-order product.
If a discounted or sale item is faulty, your normal consumer rights continue to apply.
9. Refunds
1-Year DTF Print Adhesion Guarantee
Quality isn't an extra. It's our standard.
At Infinitee, quality goes beyond the garment itself.
We carefully select our pieces, work with high-quality DTF transfers and pay close attention to every step of the printing and application process.
We believe a great print should not only look good when you first wear it, but also remain properly attached to the fabric with appropriate care.
That's why we proudly offer a 1-Year DTF Print Adhesion Guarantee.
What does our guarantee cover?
Our guarantee covers DTF print adhesion defects that cause the print to peel, lift or detach from the fabric within 12 months of the original purchase date.
It applies to garments where the DTF print has been applied by Infinitee.
What are the conditions?
To maintain the quality of your print and qualify for this guarantee, you must follow the care instructions provided with your garment.
Every Infinitee piece comes with care instructions designed to help preserve the fabric and print.
Damage caused by incorrect washing, excessive heat, tumble drying contrary to the garment instructions, ironing directly over the print or other improper care is not covered by this additional commercial guarantee.
The guarantee specifically covers adhesion-related defects. It is not a general guarantee against fading, natural wear and tear, accidental damage or damage unrelated to the adhesion of the DTF print.
How to request the guarantee
If you notice your DTF print peeling or detaching from the fabric within the guarantee period, please contact us at:
contact@useinfinitee.com
Include:
-
Your order number or proof of purchase;
-
A short description of the issue;
-
Clear photographs showing the affected print.
Our team will review the issue and assess whether it is covered by the guarantee.
For a covered adhesion defect, Infinitee will arrange a suitable remedy at no charge, such as repairing or reapplying the print, or replacing the affected item where appropriate.
If a return is required for an approved guarantee claim, Infinitee will arrange or cover the reasonable return shipping cost.
Your consumer rights
This commercial guarantee is offered by Infinitee in addition to your statutory consumer rights.
Under applicable consumer law, you are entitled to remedies free of charge where goods do not conform to the sales contract. These rights are not affected or limited by this guarantee, its conditions or its expiry.
Guarantee provider: Infinitee Store
Business address: [INSERT FULL BUSINESS / POSTAL ADDRESS]
Email: contact@useinfinitee.com
Our promise is simple: quality in the garment, care in the process and confidence in every print.
7. Customised & Made-to-Order Products
Products that are clearly personalised, customised or made specifically to your requirements are normally excluded from the statutory change-of-mind cancellation right.
This includes products created through Infinitee Custom using artwork, text, specifications or other personalised instructions supplied or approved by the customer.
Where possible, we may consider cancellation requests before production begins, but this does not create an additional cancellation entitlement.
This does not affect your rights if the customised product is faulty, damaged, incorrectly produced or does not match the specifications agreed with Infinitee.
Customised garments featuring DTF prints applied by Infinitee may also qualify for our 1-Year DTF Print Adhesion Guarantee under the conditions outlined above.
8. Sale & Promotional Items
Purchasing an item during a sale or promotional campaign does not remove your statutory rights.
Eligible sale products may still be returned under the applicable change-of-mind rules unless they fall within a legal exception.
If a discounted or sale item is faulty, your normal consumer rights continue to apply.
9. Refunds
Once we receive and inspect an eligible return, we will let you know that the return has been processed.
Approved refunds will be returned to the original payment method.
For a valid cancellation of an online purchase, we will refund the amounts required under applicable consumer law, including the original standard delivery charge where applicable.
If you selected a more expensive delivery method than our standard delivery option, the additional delivery cost may not be refundable.
We will issue refunds within the applicable legal timeframe. Where permitted by law, we may wait until we receive the returned goods or evidence that they have been sent back before completing the refund.
Once a refund has been issued, the time it takes to appear in your account may depend on your bank or payment provider.
10. Exchanges
Where an exchange is requested, availability cannot be guaranteed.
If the requested size, colour or product is unavailable, we may offer another available option or process the appropriate refund.
For faulty or incorrectly supplied products, your statutory rights will always take priority over our standard exchange process.
11. How to Start a Return
Before sending any product back to Infinitee, please contact us at:
contact@useinfinitee.com
Please include:
- Your name;
- Your order number;
- The product you wish to return;
- The reason for the return;
- Photos, where the product is faulty, damaged or incorrect.
We will then provide you with the next steps and return instructions.
Please do not send a return before contacting us.
12. Need Help?
Not sure whether your order qualifies for a return, exchange or refund? Just get in touch.
Email: contact@useinfinitee.com
Location: Dublin, Ireland
We'll be happy to take a look at your order and guide you through the next steps.
Thank you for choosing Infinitee!
